Our Warranty
Limited Warranty
If we come to your home to fix an appliance and it breaks down again during our 30-day warranty period, we will return for free and determine the cause of the problem. If the breakdown has anything to do with the original repair, we will fix it for free!
If the machine has another problem, we will treat the repair as if we had diagnosed both problems at the same time and price it accordingly. You pay the same amount had we made the complete diagnosis on the first trip to your house. If the machine is not worth spending any additional money on, we will remove any parts we installed and give you back the original repair cost, less the regular service call charge.
youCan't Lose
Limited warranty under the manufacturer means all parts installed by Ortega’s Appliance Service will perform satisfactorily under the conditions of normal use. In the event a part should fail to perform, Ortega’s Appliance Service guarantees it as follows:
Single Family Dwellings (single family use) 5 years on most parts (1 year on electronic controls), and 1 year on related labor. Our warranty on Commercial use (which includes rental properties) and all others is 90 days on parts, 90 days on related labor.
The warranty for appliances dropped off and picked up at our shop is 90 days on parts, 90 days on labor, and the customer must bring the appliance back to our shop.
All repair estimates expire after 30 days.
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Warranty Cancellation
Warranty may be canceled at the sole discretion of Ortega’s Appliance Service in the event that a balance due is open after 30 days or if payment is canceled for any reason. Automatic cancellation will occur if an account is placed in collections. Customer’s signature on invoice is required for warranties to be valid. ANY WORK PERFORMED ON THIS APPLIANCE BY THE CUSTOMER OR ANOTHER COMPANY WILL VOID ALL WARRANTIES.
Limited Warranty
If we fix an appliance and it breaks down again during our 30-day warranty period, we will return for free and determine the cause of the problem. If the breakdown has anything to do with the original repair, we will fix it for free! If the machine has another problem, we will treat the repair as if we had diagnosed both problems at the same time and price it accordingly. You pay the parts we replace and for the complete diagnosis on the first trip to your house. If the machine is not worth spending any additional money, we will remove any parts we installed and give you back the original charge less the regular service call charge. YOU CAN’T LOSE!
Limited warranty includes all functional parts and items installed by Ortega’s Appliance Service will remain under warranty for normal use. In the event a part should fail, Ortega’s Appliance Service guarantees it as follows: Single Family Dwellings (single family use), 5 years on parts, 1 year on electronic boards, 1 year on related labor, 30 days on estimates. Service call charges are non-refundable. All sales are final.
Parts No Longer Available
If Ortega’s Appliance Service chooses to, parts under this warranty will expire in the event a part is no longer available through the manufacturer.
Exclusions
This warranty covers only items installed and/or repaired by Ortega’s Appliance Service. It does not cover filters, trim kits, knobs, parts, racks, tubs, baskets, structural parts, doors, handles, hinges/handles/knobs, or cosmetic parts. Customer’s warranty or service contract is with Ortega’s Appliance Service. Items covered under a manufacturer’s warranty or service contract are not included. Outside influences are not covered.
ITEMS NOT COVERED: cabinets, trim kits, floors, walls, or counter tops that may need alterations to complete repair, or any repair that might be required to the customer’s home.
THIS WARRANTY DOES NOT COVER ANY INCIDENTAL DAMAGES INCLUDING BUT NOT LIMITED TO: property damage, loss of food, personal injury, loss of use, extra utility expense, or any indirect or consequential damages whatsoever.
WE GUARANTEE TO CORRECT ANY INSTALLATION DEFECT OR SERVICE RELATED DEFECT PROVIDED WE ARE NOTIFIED WITHIN 30 DAYS. We do not guarantee any loss, including food, caused by a failed part.
Parts installed under previous warranty will carry no additional warranty. Once original warranty expires, all replacement parts use the same expiration date as the originally replaced part. ANY OTHER WORK PERFORMED ON THIS APPLIANCE BY THE CUSTOMER OR OTHER COMPANY WILL VOID ALL WARRANTIES.
Refund Disclaimer
Service call charges are non-refundable. All sales are final.