Prompt, professional and meticulous
I was having difficulty with a new washer/dryer laundry center. Stanley came from Ortega’s Appliance Service and did a thorough check of the appliance. He advised me on how to use them more efficiently since my laundry loads are smaller than a family would have. He found what looked like a minor dent on the outside that I hadn’t noticed. The inside showed the structural integrity was compromised and would eventually cause problems. As a result, the vendor will replace the unit. He also detected a faint smell of natural gas. A plumber found a very small leak in the hot water unit. I am so pleased with the quality of service and sincere customer orientation that I would happily recommend Ortega’s to anyone. With any future appliance service I need, I will definitely call them with confidence. Thank you!
Thanks so much!
A couple of weeks ago, we had what I thought to be a minor problem with our dishwasher. I am NOT much of a handyman, but at least I know that! So, I called Ortega’s and we set up an appointment. (1) They arrived at the appointed time. (2) Their repairman was pleasant, polite, and clearly knew his job. (3) The required work was done quickly and efficiently. (I was right: it was minor.) (4) And the price was right! WHAT IS NOT TO LIKE?
My refrigerator went out late on a Sunday night. I found Ortega’s in the phone book and I am SO happy I called! The technician came out and had a look and discovered what was wrong. I figured it would be a week to get it fixed. NOPE! He had the part on his truck, got it replaced in no time and I was back to work within an hour. They even followed up with me to see if I was happy with the service. I highly recommend them and will use them again! Thank You!
I ran a load on a Sunday morning and when I put the second load into the dryer it would not turn on! This prompted my call for service. Since it was a Sunday and no one was at the office we used the website to set up an appointment/call back. We had used Ortega’s before when we had trouble with our refrigerator and was happy with their service.
The technician came out as his last appointment of the day to accommodate my work schedule, this was after 4pm. Upon running the diagnostics it was determined that the sensor that reads the moisture in the load was bad. He could get that sensor and come back out the next day. He came back out and installed the part and checked my dryer venting in the house, shortening the line for me.He really went out of his way to make sure that everything
I have used Ortega’s Appliance Repair several times. Stan is the repairman I have dealt with. He is extremely professional and honest. The whole company is so organized.Yesterday my washer and dryer mysteriously stopped simultaneously I called Ortega’s immediately. Within 15 minutes, Stan called me and brainstormed with me and told me to check the plug and then the breaker. Sure enough there had been a mini power outage which did not affect anything else in the house. I fiddled with the breaker. The washer/dryer was working again and I had peace of mind. This company is very responsive and punctual. Perhaps there are less expensive folks in town but that isn’t always everything–while Ortega’s prices are competitive, the quality of service is A+ and the company is extremely well run.
They have repaired a washer and stove for me.
They are very responsive and communicate very well with their customers. Their rates are reasonable and they do very good work. They will also give you tips and advice on how to maintain your appliances.
Ortega’s came out to repair our dryer. Within a month the part broke. They came back out, inspected it and replaced the part again with no charge. They stand behind their repairs including labor, unheard of these days. This is the third time we have used them. After they fixed the dryer our washer broke. They were out the next day to check it and we had to replace it. They tried everything to fix it, without putting any $$ into new parts. They gave the price for the parts for the fix, but recommended we just replace based on the history of the washer. That was refreshing that they would be so honest.
This is the third time we have used Ortega’s. The first visit the owner came out to do the call (around Christmas). We have called them on all of our other appliance repairs. It is very convenient to book online, they follow up and show up at the time they say. If they are running late they call to let you know. They also stand behind their work and charge a flat fee.
Robert & Jane D
If you are looking for the BEST appliance repair service, look no further than Ortega’s. You will never go wrong by calling them.The most excellent, professional service we’ve ever received here in Albuquerque.
Thank you Manny,
What a delight to find an appliance repair company that is helpful, professional, and prompt. This is a long-standing, family-owned business–which is a real plus. It is clear that the owner, Manny Ortega, takes great pride in maintaining excellent customer service at affordable prices.
I would like to thank Ortega’s Appliance for the great service we were given by Stanley. It is so refreshing to have a service provider arrive at the scheduled time, do a great job, and have the receptionist follow up to make sure we were happy.
You will not be sorry you called Ortega’s, a really honest and nice company. I will keep Ortega’s name on my list of repairmen. Manny thankyou for your help and I purchased a Whirpool to replace my machine, plus I bought a extended warranty this time.
Clinton & Lori W.
I’d like to thank you for your honesty. A few weeks ago, I called your business and had a technician come out to determine why our refrigerator wasn’t cooling. The technician said it was the compressor, and that the job would cost about $700. He also asked how old the refrigerator was. When I told him, he said it should still be under warranty (something we hadn’t thought of). We did some checking and found out he was right. We had the compressor replaced under warranty from Sears and it didn’t cost a cent. You could have kept quiet about the warranty and made some money, but instead told the truth and saved us lots of money. We will definitely keep your company in mind anytime we need service in the future!
My dryer is working real good, I used it Friday and it didn’t make any noise and dried real fast, I’ll be telling my friends all about you, so Thank you very much for helping me
I would like to make special mention of your Kitchen-Aid service representative, Ortega’s Appliance Service, Albuquerque, NM. Manny is courteous, on time, and goes that extra mile. He was in contact with your tech line many times to help get my problem resolved. You should be proud that you have someone like Manny representing you.
Just a note to say “Thank You “As always- great service.
Suzanne & Tim R.
Thank you for the extremely prompt, professional and courteous service that you provided for Tim and me. We so appreciate you’re thinking ahead and having the parts with you to service our ancient Whirlpool ice maker. I’ll look forward to working with you as you service our “Lexus” quality customers.
Albert W. S.
For the past ten years, we have been fortunate to have your employee, Stanley, repair numerous appliances for us at our home. Every time he comes to our home, we are so happy we called your company to service our appliances because Stanley is so top notch. I thought is was time I wrote to you and told you how highly we think of and recommend Stanley. We have been more than satisfied with his work.
Stanley is always neat and honest. I never worry about him doing anything that would disrespect our home. I assume you realize what an asset Stanley is to your company. Sadly, not many repairmen are as efficient, honest, reliable and personable as Stanley is consistently. We have and will continue to recommend Ortega’s to our clients, friends and family.
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