Survey

Please complete this Customer Survey to provide feedback to us about your last service call from Ortega’s Appliance Service. If you have any questions, just call us at (505)884-9177.

Customer Information

Please fill in the following information about yourself.

Name

Address

City

State

Zip

Service Information

Please fill in the following information about the serivce call.

Type of Appliance

Appliance Brand

Age

Quality Survey Questions

Please answer the following questions about your service call.

Regarding your initial contact to us, was it easy to get a response?

Regarding your initial contact to us, were you treated courteously and did our customer service person give you a feeling he/she was concerned with your problem?

Regarding scheduling, was an effort made to accommodate your busy schedule?

Regarding scheduling, was your repair completed in one trip?

Regarding the service call, did the technician arrive in the appointed time window?

Regarding the service call, did the technician explain the diagnosis and give an estimate for repair costs?

Would you use Ortega’s Appliance Service again?

Would you recommend Ortega’s Appliance Service to your family and friends?

THANK YOU for your time and honest feedback! We really appreciate it.

When you are finished answering the quality survey questions, click the button below:

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